Water Meter Replacement Program

DPW Shorewood Water Meter

The Village's Water Meter Replacement Program has paused for the winter and is scheduled to resume in mid-March 2022.

To date, approximately 1,800 new water meters and automated readers have been installed. The program has progressed more slowly than anticipated due, in large part, to the age and condition of many of the private meter valves and settings. Much of the Village's housing stock is 75 or more years of age and many of these plumbing components have reached the end of their lifespan and require replacement. The Village's contracted installers have proceeded cautiously in the operation of these valves and appointments have been completed at a pace slower than originally anticipated. 

The new automated meters alert utility staff of higher-than-normal usage and provide the tools to notify homeowners of potential leaks before excessive usage is billed. Since installation began, the system has detected approximately 50 meters that registered continuous usage – generally a sign of a plumbing leak. In one instance, staff notified a homeowner whose meter was registering nine gallons per hour of continuous usage; and after some investigation, the homeowner found a running toilet. This example saved 216 gallons of water per day, nearly 20,000 gallons over a quarterly billing cycle.

In early March 2022, property owners in the northwest and northeast areas of the Village who have not responded to the previously issued appointment requests will receive a final notice. Initial appointment requests will be mailed to the properties in the south areas of the Village.

Jan 2022 schedule map

The Village of Shorewood’s Water Meter Replacement Program will include the use of an Advanced Metering Infrastructure (AMI) reading system.  The use of AMI technology will allow safe, secure and effective communication and proactive customer service while improving system reliability and operating efficiency.  The new system will not require manual meter readings; hourly readings of your water usage will be automatically transmitted and will allow early leak detection efforts at both the distribution and individual customer levels.

The Village has selected Midwest Meters to supply Badger meters and an Aclara AMI system.  Vanguard Utility Services will serve as the installation subcontractor. Meter installation is scheduled to begin in May. The replacement of the water meters will REQUIRE Village staff and/or contractors to enter your home.

 The Wisconsin Public Service Commission requires that all water meters be replaced on a 20-year cycle.  Shorewood’s most recent meter replacement program was initiated in 1995.